Building Quality Homes Since 1988

Customer Care

As an award-winning, 22-year member of the Alberta New Home Warranty Program, Monarch Homes has proven its commitment to exceptional customer service.

Homes with permits issued after February 1, 2014 will come with the mandatory warranty coverage as outlined in the Alberta New Home Buyer Protection Act/Alberta New Home Warranty Program:

1 year – Labour & Materials

2 years – Distribution Systems

5 years – Building Envelope

10 years – Structure

For more information, please contact us or visit the following websites:

We make every effort to ensure any warranty issues that occur within the warranty period of your new home are taken care of in a professional and timely manner.

If you are one of our valued existing customers within your 1-year warranty period, please submit a Request for Service in writing to our office. Your request must include:

  • Your name(s)
  • Date
  • House Address
  • Contact Number(s)
  • Accessibility details for your home during weekday business hours
  • A detailed list of your concerns

Our helpful service representatives are available by appointment to review your concerns at your home Monday-Friday between 8:00 a.m. and 5:00 p.m. Your request for service can be delivered or faxed to our office or emailed to

For after hours emergencies, please call our main office line 780-538-4026 and leave a message. We will return your call as soon as possible. Alternatively, please check your Alberta New Home Warranty Certificate of Possession in the closing package you received on your walk-through for the relevant contractors’ phone number.